Frequently Asked Questions (FAQ)

1. General Questions

Q: Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track orders, save payment details, and receive special offers.

2. Ordering & Payment

Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal and Apple Pay.

Q: Can I modify or cancel my order after placing it?
A: You can modify or cancel an order within one hour of purchase by contacting our support team. After this period, changes may not be possible.

Q: Will I receive an order confirmation?
A: Yes, you will receive an email confirmation with your order details after placing your order.

3. Shipping & Delivery

Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping costs and delivery times vary based on location.

Q: How long does shipping take?
A: Shipping times vary depending on the destination:

• UK: 2-3 working days
• Europe: 3-5 working days
• USA: 4-6 working days
• Worldwide: 5-7 working days

Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email.

4. Returns & Refunds

Q: What is your return policy?
A: We accept returns for books and CDs within 15 days of the original purchase date if they are in their original condition.

Q: How do I initiate a return?
A: Contact our support team with your order details to initiate a return request here: Contact Us

Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your returned item.

5. Concert Tickets

Q: How will I receive my concert tickets?
A: Tickets are delivered via email as e-tickets.

Q: What happens if a concert is postponed or canceled?
A: If a concert is postponed, your ticket remains valid for the new date. If it is canceled, you will receive a full refund.

Q: Can I refund my tickets?

A: We understand that plans can change. Our 7-Day Ticket Refund Policy allows you to request a refund for your tickets under the following terms and conditions:

1. Eligibility.
   Refund requests must be made at least 7 days before the scheduled event date. Tickets purchased less than 7 days before the event are non-refundable.
2. How to Request a Refund?
   Refund requests can be submitted via the “Contact Us” form here. Please provide your order confirmation number and ticket number.
3. Processing Time.
   Refunds will be processed within 5-10 business days to the original payment method.
4. Exceptions.
   Refunds are not available within 7 days of the event.
5. Force Majeure.
   In cases of event cancellation or postponement by the organizer you can request a refund for your tickets.

6. Customer Support

Q: How can I contact customer support?
A: Visit our Contact Us page here.

Q: What are your customer support hours?
A: Our support team is available Monday to Friday from 9 AM to 6 PM (GMT time).

Still have questions? Contact us, and we’ll be happy to assist you!