Shipping & Delivery
1. Where do you ship from?
All orders are shipped from London, UK.
2. How long does shipping take?
Shipping times vary depending on the destination:
- UK: 2-3 working days
- Europe: 3-5 working days
- USA: 4-6 working days
- Worldwide: 5-7 working days
3. Do you offer international shipping?
Yes, we ship internationally to many countries. Shipping costs and delivery times vary depending on the destination.
4. How much does shipping cost?
Shipping costs depend on the order total, shipping method, and delivery address. You can see the estimated shipping fee during checkout.
5. How can I track my order?
You can check the status of your order here. Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on our carrier’s website.
6. Can I change my shipping address after placing an order?
If your order has not yet been shipped, you may be able to update your shipping address by contacting our support team here: Contact Us.
7. What if my package is delayed or lost?
If your package is delayed, check your tracking information for updates. If it appears lost, contact us, and we’ll work with the carrier to resolve the issue.
8. What should I do if I receive a damaged or incorrect item?
Please contact our support team with photos of the damaged or incorrect item, and we’ll arrange a replacement or refund.
9. Do you offer free returns?
No, we do not offer free returns. If you wish to return an item, you will be responsible for the return shipping costs. Please review our Return Policy for more details.